Can I exchange my purchase for a different item?
We do not offer exchanges at this time. If you wish to return an item, please refer to our Returns Policy for instructions on how to proceed with a refund.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team immediately. While we will provide a replacement if necessary, please note that customers are responsible for return shipping costs. For more details, please see our Returns Policy.
What payment methods do you accept?
We offer a complete online payment solution, accepting major debit/credit cards, Apple Pay, Tap to Pay on iPhone, Tap to Pay on Android, Google Pay, and other popular payment methods to provide a seamless checkout experience.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that customs duties or taxes imposed by your country's customs authorities will be calculated upon purchase.
Is there a minimum order requirement for free shipping?
Yes, orders totaling $50 or more qualify for free standard shipping within the United States. For international orders, shipping fees apply regardless of order total.
How long will it take to receive my order?
Order processing typically takes 1-5 business days, followed by shipping timeframes depending on the selected shipping method and destination. Please refer to our Shipping Policy for estimated delivery times.
Do you offer gift wrapping or personalized messages?
At this time, we do not offer gift wrapping or personalized messages. However, our products are carefully packaged to ensure they arrive safely and ready to be gifted.
Can I cancel my order after it has been placed?
Unfortunately, we are unable to cancel orders once they have been placed. Please review your order carefully before completing your purchase.
What should I do if I entered the wrong shipping address?
If you entered the wrong shipping address during checkout, please contact our customer support team as soon as possible. We will do our best to update the shipping address before your order is shipped.
Are your products handmade?
Yes, all of our products are handmade by Teya Danel and her family. Each item is crafted with care and attention to detail, resulting in unique and high-quality pieces.
Can I get a refund for my purchase?
Yes, we offer refunds for purchases made through our online store. Please refer to our Returns Policy for detailed information on the refund process.
Do you provide order tracking?
At this time, we do not offer order tracking services.
What if I have a question not addressed in the FAQs?
If you have a question that isn't covered in our FAQs, please don't hesitate to reach out to our customer support team for assistance.
Do you offer gift cards?
Currently, we do not offer gift cards as a purchasing option.
Do you offer special deals or discounts?
Yes, we often have special deals and promotions, especially during holidays. Keep an eye on our social media channels and website for announcements and exclusive offers.
Can I modify or customize my order?
Unfortunately, we do not offer modified or custom orders at the moment.
What is your privacy policy?
For information about our privacy policy, please refer to the Privacy Policy section on our website.