Customer Care

At Dangles, we are committed to providing exceptional customer service and ensuring a positive shopping experience for all our customers. Our customer care policies cover transparency, quality assurance, secure shopping, feedback, community engagement, and privacy protection.

Transparency and Communication: We believe in transparent communication. If you have any questions about our products, policies, or services, please reach out to our customer support team. We aim to respond promptly and professionally to all inquiries.

Quality Assurance: We stand behind the quality of our products. If you have any concerns about your purchase, please contact us immediately. We will work diligently to address your issues and ensure your satisfaction.

Secure Shopping Experience: Your security is our priority. Our website is equipped with state-of-the-art security measures to protect your personal information, providing you with a safe shopping environment.

Feedback and Suggestions: We value your feedback and welcome suggestions for improvement. Your input helps us enhance the shopping experience for all customers. Feel free to share your thoughts with us at any time.

Community Engagement: Join our vibrant community on social media to stay updated on new products, promotions, and events. We love connecting with our customers and hearing your stories!

Contact Us: For any questions, concerns, or feedback, contact our customer support team at [danglesjewelrybc@gmail.com]. We are here to assist you and ensure a positive shopping experience.

Thank you for choosing Dangles. We appreciate your support and look forward to serving you!

Privacy & Safety

We collect and store information you provide on our website, including personally identifiable information such as name, email, password, communication history, and payment details. Additionally, we gather non-personal data like IP addresses, session information, and browsing behavior.

When you make a transaction, we collect personal information like your name, address, and email for specific purposes outlined below.

Purposes of Data Collection

  • To provide and improve our services.

  • To offer ongoing customer assistance and technical support.

  • To send service-related notices and promotional messages.

  • To generate aggregated statistical data for service enhancement.

  • To comply with applicable laws and regulations.

Data Storage and Security

Our website is hosted on the Wix.com platform, ensuring secure data storage and processing behind firewalls. Wix.com follows PCI-DSS standards for handling credit card information, ensuring secure transactions.

Communication

We may contact you for various reasons, including account-related issues, dispute resolution, fee collection, updates about our company, and compliance with legal obligations. We may reach out via email, telephone, text messages, or postal mail.

Data Management

If you wish to opt-out of data processing or update your information, please contact us via email or mail using the provided contact details.

Policy Changes

We reserve the right to modify this privacy policy, with any updates taking effect immediately upon posting on our website. Material changes will be notified to you, ensuring transparency regarding data collection, usage, and disclosure practices.

Price Disclaimer

Please note that occasional discrepancies in pricing or promotions may occur due to changes in pricing or promotional offers. While we strive to maintain accurate pricing information, refer to the product pages for the most current information.

Terms & Conditions

Terms and Conditions

These terms and conditions ("Terms") govern your use of the Dangles Jewelry website (the "Dangles Jewelry") and any purchases made through the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Website.

1. Use of the Website:

a. You must be at least 13 years old to use the Website and make purchases.

b. You agree to provide accurate and complete information when creating an account or making a purchase.

c. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2. Products and Pricing:

a. All products displayed on the Website are subject to availability.

b. We reserve the right to change product prices, descriptions, and availability without notice.

c. While we strive for accuracy, occasional errors or inaccuracies in product information may occur. We reserve the right to correct any errors or inaccuracies and to cancel orders affected by such errors.

3. Orders and Payments:

a. By placing an order on the Website, you agree to pay the specified price for the products ordered, including any applicable taxes and shipping fees.

b. Payment is required at the time of purchase. We accept all major credit cards and PayPal for online orders.

c. Orders are not considered confirmed until payment has been successfully processed.

4. Shipping and Delivery:

a. Please refer to our Shipping Policy for information on shipping methods, timeframes, and fees.

b. We are not responsible for delays in shipping or delivery due to factors beyond our control, such as weather, carrier issues, or customs delays for international orders.

5. Returns and Exchanges:

a. Please refer to our Return and Exchange Policy for information on our policies regarding returns, exchanges, and refunds.

6. Intellectual Property:

a. All content and materials on the Website, including images, text, logos, and designs, are the property of Dangles Jewelry and are protected by copyright and other intellectual property laws.

b. You may not reproduce, distribute, modify, or use any content from the Website without our prior written consent.

7. Limitation of Liability:

a. In no event shall Dangles Jewelry be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or any products purchased through the Website.

b. Our total liability for any claims arising under these Terms shall not exceed the total amount paid by you for the products giving rise to such claims.

8. Governing Law and Dispute Resolution:

a. These Terms shall be governed by and construed in accordance with the laws of B.C, Canada.

b. Any disputes arising out of or relating to these Terms shall be resolved through arbitration in accordance with the rules of the British Columbia International Commercial Arbitration Centre (BCICAC) [or the ADR Institute of British Columbia (ADRBC)], and the parties hereby consent to the exclusive jurisdiction of the courts of B.C, Canada for any legal proceedings related to such disputes.

9. Changes to Terms:

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any such changes constitutes your acceptance of the updated Terms.

10. Contact Us:

If you have any questions or concerns about these Terms, please contact us at danglesjewelrybc@gmail.com.

Wholesale Inquiries

At Dangles, we do not currently offer wholesale opportunities. We appreciate your interest in carrying our products, but at this time, we focus exclusively on retail sales through our online store.

Contact Us: If you have any questions or need further assistance, please don't hesitate to contact our customer support team at [danglesjewelrybc@gmail.com]. We're here to help!

Payment Methods

At Dangles Jewelry, we make shopping easy and accessible by accepting a wide variety of payment options. You can confidently purchase your favorite pieces using any of the following methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, JCB, and CB.

  • Digital Wallets: Apple Pay and Google Pay for secure and convenient checkouts.

We prioritize your shopping experience by offering trusted payment solutions to ensure your transactions are safe and seamless. If you have any questions or concerns about payment methods, feel free to contact our support team.