Shipping Policy
Shipping Policy
1. Shipping Methods and Timeframes: We offer standard shipping (3-5 business days). We package and ship before or after the weekend and this can effect orders. International order delivery times may vary depending on the destination.
2. Processing Time: Please allow 1-5 business days for order processing before shipment. We will do our best to fulfill orders as fast as possible, however some orders may require additional processing time.
3. Shipping Costs: Shipping costs are calculated based on the shipping method selected and the order subtotal. Orders over $50 qualify for free standard and international shipping.
4. International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
5. Shipping Restrictions: Some items may be prohibited from international shipment due to customs regulations.
6. Delivery Guarantees: While we strive to meet estimated delivery times, we cannot guarantee delivery by a specific date.
7. Returns and Exchanges: Please refer to our Return and Exchange policy below for information on returns and exchanges. Customers are responsible for return shipping costs.
8. Customer Support: For any questions or concerns regarding shipping, please contact our customer support team at danglesjewelrybc@gmail.com.
9. Holidays and Delays: Please note that while we strive to fulfill orders promptly, there may be occasions when we are unable to do so due to scheduled vacations, interruptions in the mail service or holidays. During these times, there may be delays in order processing and shipping. We apologize for any inconvenience this may cause and appreciate your understanding. Rest assured, we will make every effort to notify our customers in advance of any anticipated delays and resume normal operations as soon as possible. Thank you for your patience and continued support.
Return & Exchange Policy
Return and Exchange Policy
1. Refund/Exchange Policy:
At Dangles Jewelry, we strive to ensure your complete satisfaction with every purchase. We understand that occasionally, a product may not meet your expectations. To facilitate a smooth resolution, we offer a straightforward refund process.
Refunds:
We do offer refunds on products returned within 30 days of purchase.
Upon receiving the returned item, we will process your refund promptly.
Refunds will be issued via the original method of payment.
Please note that the customer will be responsible for return shipping.
Exchanges:
Due to the unique designs and limited availability of our items, we regret to inform you that exchanges are not possible. We appreciate your understanding and cooperation in this matter.
Should you have any questions or require further assistance, please do not hesitate to contact our customer service team. We are here to ensure your Dangles Jewelry experience exceeds your expectations.
2. Damaged or Defective Items:
In the unfortunate event that a final sale item is received damaged or defective, please reach out to our customer support team immediately. We are committed to ensuring your satisfaction and will work with you to resolve the issue promptly. Depending on the circumstances, we may provide a replacement item if available. However, depending on our stock we might need to offer a varied version of the purchase.
3. Contact Us:
If you have any questions or concerns regarding our return and exchange policy, or if you require assistance with a refund or exchange, please don't hesitate to contact our dedicated customer support team at danglesjewelrybc@gmail.com. We are here to help and ensure your experience with Dangles Jewelry is nothing short of exceptional.